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Have questions about our sustainable laundry strips? We're here to help!
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Contact Information
Response Time
We usually respond within 24 hours to your message. For urgent questions, you can also reach us via Instagram.
Frequently Asked Questions (FAQ)
How fast is my order shipped?
Orders placed on weekdays before 4:00 PM are shipped the same day. You'll receive tracking information once your package is on its way. Delivery in the Netherlands and Belgium usually takes 1-2 business days after shipping.
How does the Bibi subscription work?
With a subscription, you automatically receive your favorite laundry strips at your chosen interval. You can always pause, modify, or cancel your subscription through your account.
Can I cancel my subscription at any time?
Yes, you can cancel or modify your subscription at any time. There are no hidden costs or obligations.
Are Bibi laundry strips really sustainable?
Absolutely! Our laundry strips are completely plastic-free, biodegradable, and save up to 3 kg of plastic per year.
How can I contact customer service?
You can reach us through the contact form, by email at hello@bibivie.com, or via Instagram @simplywithbibi. We usually respond within 24 hours.